A custom-built browser extension puts the Air Canada logo permanently at the top right corner of the user’s browser. The extension lets the participant login to the entire family of Air Canada websites with a single login, eliminating the need for agents to keep track of several user names and passwords and doubles as a constant marketing tool.
Once logged in, participants are greeted with a highly visual page designed to create excitement around Air Canada and its product family.
An integrated communication system announces new routes, incentives, sends out reminders and updates, etc., in the participant’s preferred language.
Participating agency partners in need of support have three options, each fully integrated within the AC Liaison platform:
Online articles, reference material and FAQs.
Online web form for support queries with guaranteed response times.
Automatic online chat for pressing requests for departures within the next 24 hours.
Agency owners and financial executives can track their agency’s performance based on established KPIs through a dynamic dashboard and adjust their agency sales focus as needed to achieve their quarterly goals.